FAQ
DO YOU ALLOW REFUNDS/RETURNS?
All sales are final. We do not offer refunds/exchanges, nor do we allow cancellations/returns. Corey's Kitchen Collection reserves the right to refuse any returns at any time. Before you submit your order, please verify that all your information, including your shipping address, email address, name, phone number and credit card information is correct; We are not responsible for incorrect address, updating your address or changing the order once you submit your order. Merchandise returned without authorization will be rejected and sent back to the customer at the discretion of Corey's Kitchen Collection.
HOW CAN I REACH YOUR CUSTOMER SERVICE TEAM AND WHEN SHOULD I EXPECT A RESPONSE?
For customer service inquires only, please email info@coreyskitchencollection.com . Our customer service team is available Monday through Friday 8am - 5pm EST. We do our best to respond to all customers within 48-72 business hours. Response times may be extended during holidays, promotions and immediately following Launches/Restocks. Inquires are answered in the order they are received: Please do not send multiple emails as this will place you at the end of the queue.
I HAVE NOT RECEIVED MY ORDER CONFIRMATION, DID MY ORDER GO THROUGH?
Order confirmation emails may be delayed as a result of high order volume. Please contact our customer service team info@coreyskitchencollection.com if you have not received your order confirmation email after 24 hours of your purchase.
CAN I MAKE CHANGES TO MY ORDER ONCE IT'S BEEN PLACED?
Due to the extremely limited nature of our products, All sales are final. Orders can not be cancelled, changed or modified once they have been placed. Before you submit your order, please verify that all your information, including your shipping address, email address, name, phone number and credit card information is correct; We are not responsible for incorrect address, updating your address or changing the order once you submit your order.
I HAVE RECEIVED MY ORDER AND NEED SOME ADDITIONAL ASSISTANCE.
Please email our customer service team info@coreyskitchencollection.com to request information or report issues with your order. We will review all issues that are submitted within 5 days of delivery of the package. Request received after this time frame are no longer eligible for review. Customers must provide photos of any product/order issues along with their packing slip (Please ensure stamped initials are visible). Please note that items shipped using a mail forwarding service are not eligible for replacement/exchange/refund of any kind.
WHEN WILL MY PACKAGE BE DELIVERED?
We strive to ship out all orders as soon as possible. However, please allow 5-9 business days processing time (Business days do not include weekends or holidays) These times may be extended during holidays, launches/restocks, limited edition releases and promotions. Once shipped, delivery time within the United States is 3-6 business days and 10-21 business days internationally. We do not offer expedited shipping at this time. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: Customs, natural occurrences, air/ground transportation strikes/delays or transfers from USPS to international mail carriers.
I AM AN INTERNATIONAL CUSTOMER; DO I HAVE TO PAY CUSTOMS AND TAXES?
Items shipped outside of The United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by Corey's Kitchen Collection. Custom regulations in the U.S.A require that we display the full product value on the from the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country's custom office to determine what these additional costs will be prior to placing your order.
IS COREY'S KITCHEN COLLECTION SOLD AT ANY OTHER RETAILERS?
No. Corey's Kitchen Collection products are exclusively sold online at coreyskitchencollection.com
HOW DO I FIND OUT ABOUT UPCOMING LAUNCHES AND RESTOCKS?
New product and restock information will always be sent to customers who has subscribed to our emailing list.
IS THERE A LIMIT TO HOW MUCH I CAN BUY?
Due to the exclusivity of our products, some items may have limits placed the maximum quantity that may be purchased in one transaction.
CAN I RESERVE ITEMS BY ADDING THEM TO MY CART?
All products on coreyskitchencollection.com are in stock and available for order (unless otherwise noted). Items can not be reserved by holding them in your cart. Product availability is extremely limited and therefore may sell out before your purchase is complete. Order transactions are completed in the order they are are received.